About the role
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Key Responsibilities
- Lead end-to-end HR service delivery with focus on HRIS-driven operations
- Ensure SLA and KPI adherence across HR processes and service lines
- Manage US payroll statutory compliance including taxation, reporting, and regulatory adherence
- Oversee implementation, enhancement, and utilization of HRIS platforms (Oracle HRMS, SuccessFactors)
- Drive system optimization, automation, and digital transformation initiatives
- Engage with clients and stakeholders for governance reviews and service improvement
- Ensure data accuracy, reporting integrity, and audit readiness
- Act as escalation point for HRIS and payroll-related issues
- Collaborate with cross-functional teams (HR, Payroll, IT, Finance)