About the role
- Make outbound cold calls to prospective leads (from provided databases, inbound inquiries, and self-sourced lists) to introduce HabileLabs' services and solutions (Cloud, AI/ML, Web & Mobile Development, Salesforce, DevOps, Data & BI).
- Qualify leads based on defined criteria (budget, authority, need, timeline — BANT/GPCT or similar frameworks) before passing them to the sales team.
- Maintain accurate, up-to-date records of all calls, lead status, and follow-ups in the CRM (Zoho CRM).
- Follow structured call scripts and objection-handling techniques while adapting tone for different prospect personas across industries and geographies.
- Achieve daily/weekly targets for call volume, connect rate, and qualified leads generated.
- Schedule discovery calls/demos for the Business Development team with qualified prospects.
- Conduct basic research on leads/companies before calling to personalize outreach.
- Collaborate with the marketing team to give feedback on lead quality and messaging effectiveness.
- Report daily/weekly performance metrics to the reporting manager.
- Excellent verbal communication skills in English (Hindi a plus); ability to build rapport quickly over the phone, including with international prospects.
- Prior experience in cold calling, telesales, inside sales, or lead generation preferred (IT services/SaaS background is a plus).
- Comfortable with rejection and persistent in following up without being pushy.
- Basic understanding of IT services / cloud / software development offerings (or willingness to learn quickly).
- Familiarity with CRM tools (Zoho CRM experience is a strong plus).
- Good listening skills to accurately gauge lead intent and qualify effectively.
- Self-motivated, target-driven, and comfortable working in a fast-paced environment.
- Prior experience in an IT services company or B2B software consulting environment.
- Familiarity with lead scoring frameworks (BANT, GPCT, etc.)
- Experience calling international (US/EU) prospects or working across time zones.
- Experience using dialers or cold calling /sales engagement tools.
- 2-5 years
- Excellent in communication skills
- Graduation