About the role
Senior Manager, Deployment
What You Will Be Doing- Handle Inbound calls & SMS Chat from customers and field technical representatives regarding station deployment and activation.
- Make Outbound calls to customers & assist them onboard to our platform, role entails managing end-to-end onboarding-to-activation journey for customers.
- Coordinate with internal teams and stakeholders to resolve missing or incomplete information on sales orders.
- Accurately document case details in the internal system for tracking and follow-up.
- Support a diverse B2B client base, including SMEs, third-party sellers, and large enterprises.
- Ensure smooth deployment and activation experiences by actively managing communications and dependencies.
- Shift Timing: 5 AM PST to 6 PM PST (US Working Window).
- Willingness to work on rotational shifts (any 5 days between Monday to Sunday) with weekly offs.
- Strong ability to interpret and correlate Sales Orders to actual deployment requirements.
- Excellent verbal and written communication skills.
- Proactive approach to problem-solving and stakeholder engagement.
- Team player with a customer-first mindset.
- Reach out to relevant stakeholders in case of missing or seek additional information.
- Manage the Onboarding to Activation journey.
- Manage/hand hold clients which are B2B, this involves SME, 3rd party sellers & Large conglomerate.
- Flexible to work any set of 5 days (Mon to Sun) on rotational shifts & weekly offs.
- 1 to 3 years of experience in technical support roles, preferably in Telecom, IT, Networking, or related industries.
- Graduate in a technical stream: B.E./B.Tech, BCA, MCA, B.Sc. (Electrical, Computer Science, IT, Electronics, etc.)
- Experience of managing Inbound & Outbound calls.
Bangalore, India