About the role
Role Overview
The EDC Deployment Operations Executive will manage end-to-end operational
activities related to deployment, activation, tracking, and lifecycle management of
EDC (Electronic Data Capture) machines across assigned regions. The role involves
coordination between field teams, logistics, warehouse, and backend support to
ensure timely and efficient device deployment.
�� Key Responsibilities
�� Deployment & Inventory Management
Oversee allocation and dispatch of EDC/POS devices to field executives.
Track device inventory, stock movement, and reconciliation.
Monitor device serial number mapping and merchant tagging.
Ensure timely activation of deployed devices.
�� Merchant & Field Coordination
Coordinate with field deployment teams for installation scheduling.
Resolve escalations related to installation delays or device issues.
Monitor merchant onboarding and activation status.
�� Operations & Reporting
Prepare daily/weekly/monthly deployment MIS reports.
Track KPIs such as TAT (Turnaround Time), deployment and device
utilization.
Identify gaps in deployment processes and suggest improvements.
�� Required Skills
Technical & Functional Skills:
Experience in POS/EDC deployment operations
Strong knowledge of inventory & asset management
Good understanding of merchant onboarding processes
Proficiency in MS Excel (VLOOKUP, Pivot Tables, MIS reporting)
Familiarity with CRM or internal ticketing tools
Soft Skills:
Strong coordination & stakeholder management skills
Ability to handle escalations
Good analytical and problem-solving skills
Detail-oriented with operational discipline
�� Qualifications
Graduate in any discipline (Operations/Commerce preferred)
2+ years experience in fintech, banking, payment solutions, or device
operations
⭐ Key Performance Indicators (KPIs)
Deployment TAT adherence
Activation rate of deployed EDC devices
Inventory accuracy & reconciliation score
SLA compliance for issue resolution
Reduction in device idle stock