About the role
Group Company: Kirloskar Oil Engines Ltd
Designation: Deputy General Manager
Office Location: Khadki, Pune
Position description: Head - Customer Support (Defence, Marine and Power Plant Business)
Primary Responsibilities: Spearhead Service Operations of PAN India for Defence, Marine and Power Plant segments including Training services and Customer quality operations.
Additional Responsibilities: Training and Customer quality
Reporting Team
- Reporting Designation: Regional Service heads (North,East, West and South) + Training Manager and Customer quality Manager
- Reporting Department: Head - Defence, Marine and Power Plant Business
Educational qualifications preferred
- Category: Tecno-commercial
- Field specialization: Services related customized Products served in Defence, Marine and Power Plant businesses
- Degree: BE (Mech ) / Electrical
- Academic score: Corporate Experience
- Institution tier: -
Required Certification/s: -
Required Training/s: KOEL Product Knowledge - related to Medium and Large Engines supplied for Defence, Marine and Nuclear and other stationary Power Plants.
Required work experience
- Industry: Diesel Engine manufacturing
- Role: Middle Management cadre - handling min 10-12 reports
- Years of experience: 15 to 20 years
Key Performance Indicators: Providing prompt service operations, resolution of Field complaints within 48 h + Ensuring training of channel reps and customer reps and customer quality support.
Required Competencies: Technical and fault finding
Required Knowledge: Services of Customized product, quality and training.
Required Skills: Product Knowledge application, Analytical skills
Required abilities
- Physical: Good
- Other: -
Work Environment Details: Team building
Specific requirements
- Travel: Frequent
- Vehicle: -
- Work Permit: -
Other details
- Pay Rate: -
- Contract Types: NA
- Time Constraints: -
- Compliance Related:-
- Union Affiliation: -