About the role
Primary Role Description
The job holder would be responsible for:
Monitoring servicing for B2B & B2C Partners
Closely interacting with B2B & B2C Partners and business team.
Closely working with the operations and claims to ensure the customer requirement is timely taken care.
Key Roles & Responsibilities:
Monitoring of daily servicing requests, responses and endorsement.
Identifying loopholes and taking corrective actions to meet customer demands
Visiting the B2B2 customers on weekly basis to strengthen relationships
Structuring the Group service model according to the customer expectations and feedback, ensuring the commitments are met.
Enhancing portal utilization for Partner for effective policy servicing.
Conducting regular governance call and onsite meetings with B2B- B2B2C customers, partners & Sales to handle concerns and orient the process & close gaps.
Preparation of Business Requirement document/Change Request with help of operations and change delivery group for system development as per business needs.
Aggressive follow up with the cross functional team for quick resolution
End to end resolution of customer concerns
Key Requirements – Education & Certificates
Graduate/Post Graduate—Finance/Operations/Insurance
Knowledge of MS office
Good Communication skills in English and Hindi, both verbal and written
Knowledge about the industry standards related to customer services and a thorough understanding of relevant processed in reference to customer service and delivery
Key Requirements - Experience & Skills
Minimum 6-8 years of relevant experience in customer service, operations preferably in insurance/TPA/Broker