About the role
Core MIS Responsibilities Prepare daily, weekly, and monthly MIS reports on call centre performance. Track key metrics such as: Calls dialed / connected Leads received and contacted Policies sold Conversion rates Premium collected Agent-wise and team-wise performance Ensure accuracy and timeliness of all reports shared with Sales and Management. Maintain and update master trackers for leads, sales, and agent productivity. Share end-of-day (EOD) and start-of-day (SOD) reports with stakeholders. Data Management & Reporting Extract data from CRM, dialer systems, spreadsheets, or internal tools. Clean and organize raw data to ensure consistency and correctness. Maintain historical data for trend and performance comparison. Support audits and management reviews by providing required data. Basic Data Analytics Support Analyse sales and call data to identify basic trends and patterns. Highlight gaps such as: Low conversion ratios Drop in call connectivity Underperforming agents or campaigns Generate simple insights and summary notes to support decision?making. Compare target vs achievement at agent and team levels. Sales & Operations Support Share agent-wise scorecards and performance dashboards. Assist Sales Managers with campaign tracking and outcome analysis. Provide data support for: Incentive and payout calculations Contest performance tracking Productivity improvement initiatives Coordinate with Sales, Quality, and Operations teams to resolve data discrepancies.