About the role
- Coordinate daily operational planning activities from Head Office.
- Monitor execution timelines across hospitality projects and outlets.
- Track operational readiness for restaurants, retreats, cafés, and wellness spaces.
- Coordinate between communities and support departments for smooth execution.
- Support implementation of operational SOPs and standards.
- Coordinate pre-opening activities for upcoming hospitality projects.
- Follow up with consultants, architects, MEP teams, vendors, and procurement teams.
- Track project progress, timelines, and execution requirements.
- Support setup planning for kitchens, dining areas, wellness spaces, and cafés.
- Ensure operational readiness before launches.
- Coordinate with vendors for quotations, deliveries, and operational requirements.
- Support kitchen equipment, furniture, CCG, and operational procurement planning.
- Monitor vendor timelines and escalation follow-ups.
- Maintain vendor coordination trackers and comparison sheets.
- Prepare operational reports, SOPs, trackers, and planning documents.
- Maintain project documentation and operational records.
- Coordinate preparation of business plans, budgets, and operational models.
- Support implementation of CRM and operational systems.
- Support development of guest experience standards and service frameworks.
- Coordinate planning for elderly-first hospitality initiatives.
- Support activity planning, events, and community engagement programs.
- Monitor service consistency and operational standards.
- Coordinate with operations teams across all locations.
- Support manpower planning and deployment coordination.
- Follow up on departmental action items and operational tasks.
- Conduct operational reviews and coordination meetings.
- Coordinate with branding and marketing teams for operational requirements.
- Support hospitality activations, launches, and event planning.
- Assist in planning promotions and customer engagement activities.
- Prepare management review reports and progress trackers.
- Monitor operational KPIs and escalation points.
- Track project timelines and pending activities.
- Provide regular updates to management on execution status.
- Head office hospitality coordination
- Operational planning
- Project execution tracking
- Vendor coordination
- Documentation & reporting
- Pre-opening readiness
- Hospitality standards implementation
- Cross-functional coordination
- Strong operational coordination skills
- Hospitality operations knowledge
- Vendor and project coordination experience
- Good communication and reporting skills
- Ability to manage multiple projects simultaneously
- Knowledge of restaurant and hospitality operations
- Strong follow-up and execution skills
- DGM – Operations / HOD – Slow Down Place