About the role
Responsibilities & Key Deliverables
TEKline - To ensure quick and precise solution to customer problems which Mahindra dealer has not succeeded in resolving on Mahindra automotive division products. Technical hotline provides remote technical assistance.
Provide remote Technical Assistance to assist dealers in complex trouble shooting of unresolved problems
Failure Root cause analysis and share information with upstream teams for product improvements
Enhance technical capabilities of dealer personnel
Dealership audit on technical aspects
Ensuring smooth new product launches from technical support side
Preferred Industries Automobile Education Qualification Masters of Engineering; Bachelor of Engineering; Masters of Engineering in Mechanical; Masters of Engineering in Automobile; Bachelor of Engineering in Mechanical; Bachelor of Engineering in Automobile General Experience5 to 10 years
Strong Technical knowledge on Automobiles, Quick Response, Good electrical & electronics knowledge and strong analytical abilities. Passionate about troubleshooting.
Data analytics, Root cause analysis, Prioritization , Good Communication skills (written and spoken) Hand holding and capability building
Conflict Management, Assertiveness, Team Management, People Management skills, Negotiation skills
Critical Experience