dERM

The purpose of the job or role 

- why it exists: 

Position Name: Delivery Excellence Partner 

To drive Data driven culture in operation by imparting various quality tools and methodologies trainings. 

To ensure that the best in class client satisfaction rating is achieved by leveraging Delivery Excellence initiatives 

To facilitate deployment of Quality management system(iQMS) including ISO and CMMi practices 

To drive business process improvements leveraging Lean Six Sigma 

Primary Responsibilities: 

Conduct Thought leadership workshops and develop continuous improvement roadmap for the associated client accounts. 

Lead & mentor Process Improvement projects leveraging Lean Six Sigma methodologies to deliver targeted Business value and productivity improvements. Build and develop competencies on Quality Management Systems, Lean Six Sigma and digital transformation techniques. 

Drive innovation and automation projects to deliver award winning case studies in internal and external forums. 

Drive effective No Surprise framework to ensure process risks are proactively identified and mitigated for the associated client accounts. 

Effectively engage with clients and internal stakeholders to ensure Delivery Excellence Initiatives are effectively deployed and recognized. 

Critical Success Factors: 

Excellent communication and presentation skills 

An eye for detail, analytical and data oriented with logical problem solving approach Client and Stakeholder management skills 

Influencing Skills 

Program management skills - soft skills & networking 

Assertive & self driven with an attitude of challenging the status quo 

Ambitious or Goal oriented with a will to make it happen. 

Education/Certification/Exp erience Requirements 

Overall 12 to 15 years of work experience with proven expertise in business problem solving and delivering significant business value to the clients and internal stakeholders. Exposure to Service industry is must. 

Should be able to demonstrate experience in practical application of Lean Six Sigma techniques, Automation, etc. Experience in deploying Data analytics, Machine learning, Artificial Intelligence,etc would be an advantage 

LSS Black belt must (from reputed institutes like ISI, ASQ, Benchmark 6Sigma, BCG). QMS, Master Black belt, Agile, Digital competencies and PMP certifications would be an advantage. 

Atleast 4 years of experience as Lean Six Sigma or Transformation professional for FAO, SCM, HRO processes is must. 

Educational Requirements: MCOM, MBA in Finance, CA/ICWA or Engineering background with proven black belt or transformation expertise in FAO,SCM,HRO (preferable) processes 

Shift: Willing to work in all shifts (currently afternoon shift) and willing to travel to any location as per client/organization requirements.