About the role
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Job Description
Position Title: Design Strategy & Excellence
Reporting to: CXO (Chief Experience Officer)
Experience: 10+ Years
Type of Employment: Permanent
Location: President Office (Ekkatuthangal, Chennai)
CTC - OPEN
Should have experience in Project Management - From Concept creation, designing, execution. Knowledge on Solution Architecture, Understanding the financials. Go to market strategy. Should be good with datas
Academic/ Proficiency Requirements:
• Master's degree or equivalent experience in IT framework design, B.Tech in computer, digital product &/or solutions or a related field.
• Confirmed experience in designing & deploying innovative IT solutions. A minimum of 8+ years experience in leading/ curating work flows, solution designing, IT project management etc, with a total
work experience of 10+ years.
• Certified experience in Design Thinking, six sigma, PMP, TQM or similar protocols.
• Strong IT experience in creating & working on IT solutions, designing work flow management, robust data structures, low code/no code platforms.
• Knowledge of RESTful API and system integration principles.
• In-depth knowledge and experience with Epicor/other ERP systems, including implementation and administration
• Proven track record in business process improvement and project management.
• Proficiency in technical and functional analysis methods.
• Proven ability to synthesize research and analytics into clear insights, and to deliver actionable recommendations, using new age market tools & an experience in creating high value & realtime data
dashboard & visualizations to act as right metrics for data interpretation across functions/businesses.
• Expert user of Microsoft office, with focus on Excel, Power BI and Google Analytics. Key understanding & experience in newer Data Analytics & AI tools and data visualization and
presentation skills.
• A strategic thinker with good communication, story telling and presentation skills, Web analytics and user behavior.
• Experience understanding and partnering with vendors, partners on analytics to deliver robust insights, with the ability to leverage data to develop strategy/decisions.
• Extensive experience with vendor and project management, Consultative skills to partner with key stakeholders at all levels to develop IT plans & solutions.
• Demonstrated experience in collaborating with cross-functional teams, including UX designers, product managers, and developers, to propel customer-centric decision-making and inform product
prioritization
• Experience in designing high-quality research / survey platforms with an iterative mindset, with an ability to adapt study parameters to accommodate changing product design needs
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• Understanding of IT systems, work flow management & data structuring will be a critical required for the role.
• Working understanding of Salesforce, Genesys, SAP and other related systems in a customer facing environment
• Experience of one or more enterprise level CRM e.g. Oracle, Microsoft Dynamics, Salesforce is essential