About the role
A desktop support engineer is an IT professional who installs, maintains, and troubleshoots computer hardware, software, and network connections for organization users.
Responsibilities- Technical Troubleshooting: Diagnose and fix hardware, software, and printer issues via phone, email, chat, or ticketing systems like ServiceNow.
- System Setup: Install, configure, and update operating systems (Windows, macOS, Linux) and office applications.
- User Administration: Manage accounts, resets, and permissions using directory tools like Active Directory.
- Maintenance: Perform on-site or remote desk-side support and document technical logs and solutions.
- Education: Bachelor’s degree in Computer Science, Information Technology, or a related field.
- Technical Knowledge: Hands-on experience with PC/laptop hardware, peripherals, TCP/IP, DNS, DHCP, and VPN setup.
- Soft Skills: Strong problem-solving, customer service orientation, and clear communication abilities.