About the role
We are seeking an experienced Desktop Support Engineer with proficient expertise in Desktop Support and Windows MAC environments to support users within a large healthcare organization. The role focuses on delivering reliable technical support across Windows and macOS endpoints, resolving user issues, and maintaining secure and efficient access to clinical and administrative systems. The ideal candidate will have 4 to 6 years of overall IT experience, strong troubleshooting capabilities, and experience working independently and collaboratively in a fast-paced, service-oriented environment. Key Responsibilities
- Provide Level 2 Desktop Support for end-user systems, troubleshooting technical, access, configuration, and application-related issues.
- Provide hands-on support across Windows MAC environments, including system setup, configuration, software installation, and troubleshooting.
- Diagnose and resolve Windows and macOS desktop issues to maintain reliable access to healthcare applications and productivity systems.
- Support remote users with endpoint-related technical issues and secure access requirements.
- Collaborate with IT teams to deploy endpoint updates, patches, and security configurations.
- Ensure desktop support activities align with organizational data protection and access-control requirements.
- Maintain detailed documentation of system configurations, incidents, troubleshooting activities, and resolutions.
- Communicate effectively with users and technical teams while providing timely, service-oriented support.
- Participate in rotational shifts and provide off-hours support as required.
- Desktop Support
- Windows MAC
- 4 to 6 years of overall IT experience.
- Relevant experience providing desktop and end-user technical support.
- Bachelor’s degree in Engineering (B.Tech) or equivalent.
- Familiarity with healthcare IT environments and regulatory requirements.
- Excellent verbal and written communication skills in English.
- Knowledge of Telugu or Hindi is a plus.
- Ability to work independently and collaboratively in a fast-paced, service-oriented environment.
- Ability to participate in rotational shifts and provide off-hours support as required.