About the role
- Enhance
existing systems by analyzing business objectives, preparing action plans, and
identifying areas for modification and improvement.
- Maintain and support existing
software systems by identifying, diagnosing, and resolving defects.
- Interact with clients to manage
product support activities and ensure timely issue resolution.
- Research
and develop expertise in new technologies; create technical specifications,
documentation, and test plans.
- Handle Incident Tickets and Change
Requests effectively, ensuring minimal service disruption.
- Perform
database maintenance, data migration, and server migration activities.
- Provide Level 1 and Level 2 live
issue support to ensure smooth system operations.
- Manage
new instance creation and configuration as required for projects or clients.
Requirements
- Experience:
3.5+ years in software development or application support.
- Bachelor's
degree in computer science, Information Technology, Electronics, or a related
field. (A master’s degree or relevant certification is a plus.)
- Strong
communication skills in English — both written and verbal.
- Good
analytical and problem-solving abilities.
- Hands-on experience with ASP.NET,
JavaScript, jQuery, API and SQL Server.
- Understanding
of the Software Development Life Cycle (SDLC) and application maintenance
processes.
- Ability
to troubleshoot and resolve technical issues effectively.
- Team-oriented,
with the ability to work independently when required.
- Eagerness
to learn new technologies and adapt to evolving project needs.
- Willingness
to work in Shifts.