About the role
Required Qualifications
• 7+ years of experience in contact center dialer management or telephony operations.• Excellent analytical, problem-solving, and stakeholder communication skills.• Minimum Graduation from any recognized University
Skills Required
• Excellent analytical, problem-solving, and stakeholder communication skills.• Minimum Graduation from any recognized University
Job Description
• The Dialer Manager is responsible for end-to-end ownership of inbound and outbound dialer operations, including campaign design, dialing strategy, caller ID management, and compliance governance.•This role focuses on optimizing contact performance through intelligent dialing approaches, time-zone–aligned execution, and data-driven decision making. The Dialer Manager partners closely with Operations, Compliance, and Technology teams to ensure scalable, compliant, and high-performing dialer operations that support business scorecards without increasing dial volumes.
Preferred Industry - IT / ITeS only
Job location - Cybertech,Thane