About the role
To analyze digital banking performance, customer behavior, and operational metrics, providing actionable insights that support digital adoption, customer experience, and business growth.
Responsibilities- Quality Assurance & Control
• Own and execute end-to-end UAT cycles for new features, product enhancements
• Prepare and maintain comprehensive test plans, scenarios, and test cases.
• Identify, document, and track bugs/issues and work with IT & vendors for timely closure.
• Drive quality metrics to reduce post-production defects and improve release quality. - Release & Administration
• Manage release planning, scheduling, and deployment coordination across channels.
• Maintain release calendars and communicate clearly with all stakeholders.
• Ensure documentation of release notes, feature changes, and defect logs.
• Support administrative tasks such as user provisioning, backend configuration, and platform monitoring. - UI/UX & Customer Journey Enhancement
• Partner with Product Manager and Design teams to propose UI/UX enhancements for digital channels. Stake Holder management
Experience: 4 to 6 years
Qualifications: Graduate/Postgraduate in Engineering, Computer Science, IT, or Management.