Director - Product Management

Responsibilities:

• Develops and communicates a clear product vision and strategy for the service portfolio that aligns with company goals and the economics of dealership fixed ops.
• Analyzes market trends, customer feedback, and the competitive landscape to inform product decisions and sharpen differentiation against legacy DMS providers.
• Defines and ships AI-native products and agents while establishing clear frameworks for when AI should inform, decide, execute, or ask/escalate to a human, and partners with Data Science and Engineering to move from prototype to trustworthy, production-grade capabilities.
• Establishes and monitors key performance indicators (KPIs), adoption, engagement, satisfaction, and revenueto measure product success and inform future strategies.
• Collaborates with cross-functional teams, including engineering, design, marketing, and business, to bring products to market effectively and drive adoption and monetization.
• Owns the commercial case for the product area: pricing, packaging, and the path to ARR growth to ensure every initiative carries a clear hypothesis and path to revenue or operational impact.
• Drives continuous improvement in the product development lifecycle (PDLC) process, ensuring timely value delivery of high-quality products across scheduling, repair order, warranty, invoicing, and customer communication.
• Leads, mentors, and manages a team of product managers, fostering professional growth and a high-performance, ownership-driven culture.
• Operates with a high degree of autonomy. Reports to senior leadership and is accountable for product performance, business outcomes, and alignment with company goals.

Requirements:

• 10+ years of experience in product management, with a track record of successfully executing on product strategies.
• 3+ years of experience in leading and managing a large product team.
• Bachelor's degree in business, computer science, engineering, or a related field.
• Hands-on experience building AI/ML-powered products and shipping trustworthy AI into production.
• Strong commercial and business instincts; comfort with pricing, packaging, business cases, and tying product to revenue.
• Strong analytical skills and ability to translate market insights into actionable product plans.
• Excellent communication and interpersonal skills, with the ability to influence stakeholders at all levels.
• Familiarity with Agile methodologies and product development tools.

Preferred Qualifications:

• MBA or advanced degree in product design or product management.
• Recognized as a thought leader within the organization and industry, ideally with credibility in automotive retail, dealership operations, or adjacent vertical B2B ERP SaaS.
• Experience building work order management platform products, including workflow builder, complex task routing, invoicing, taxation, etc.