About the role
- Lead the day-to-day work, priorities, and outcomes of the GCN Talent Acquisition function across high-volume recruitment, recruitment administration, talent attraction, and talent acquisition technology.
- Translate business objectives and service expectations established with the US Talent Acquisition team into actionable operating plans, team priorities, and measurable deliverables.
- Assess changing business needs and shift resources, workloads, and priorities to maintain service levels and deliver critical hiring outcomes.
- Establish clear accountability for execution, quality, responsiveness, and candidate and stakeholder experience across the function.
- Lead, coach, and develop a team of talent acquisition professionals, providing ongoing direction, feedback, and support.
- Set individual and team goals, monitor performance, address performance gaps, and recognize strong contributions.
- Build team capability through coaching, knowledge sharing, succession planning, and targeted development activities.
- Foster a high-performance, collaborative, and inclusive culture focused on accountability, continuous improvement, and customer service.
- Monitor recruiting and operational metrics, identify trends and risks, and initiate corrective actions when performance is not aligned with objectives.
- Prepare and present the monthly Management Operating Review (MOR), including performance results, key insights, risks, resource needs, and recommended actions.
- Provide daily, weekly, and monthly reporting to senior leadership and key stakeholders, ensuring data is accurate, timely, and decision-ready.
- Use data and Power BI reporting to improve visibility, guide resource decisions, and drive operational performance.
- Serve as a primary Talent Acquisition partner to US and GCN stakeholders, building strong relationships and maintaining alignment on priorities, expectations, and outcomes.
- Communicate clearly and proactively regarding delivery status, capacity, risks, dependencies, and changes in business demand.
- Present recommendations and performance updates to senior leaders with confidence, clarity, and appropriate executive presence.
- Partner across functions to resolve issues, improve processes, support technology adoption, and strengthen end-to-end Talent Acquisition delivery.
- Bachelor's degree required.
- Minimum of 14 years of progressive experience in Talent Acquisition, recruiting operations, or a closely related field.
- Demonstrated experience leading a Talent Acquisition delivery team, including accountability for day-to-day operations, performance, and business outcomes.
- Experience supporting high-volume recruitment and managing delivery in a complex, fast-paced, and matrixed environment.
- Experience presenting operational performance, metrics, risks, and recommendations to senior leadership.
- Strong people leadership, coaching, and performance management capabilities.
- Excellent written and verbal communication skills, with the ability to influence stakeholders and communicate effectively with senior leadership.
- Demonstrated executive presence and confidence presenting performance results, risks, and recommendations.
- Ability to lead in a fast-paced, high-demand environment while balancing competing priorities and shifting resources as business needs change.
- Strong operational judgment and the ability to use metrics and insights to drive decisions and improve performance.
- Proficiency with Microsoft Office, Outlook, Power BI, and applicant tracking systems (ATS).
- Strong stakeholder management skills and the ability to work effectively across geographies, functions, and levels of the organization.
- Provides clear direction, establishes accountability, and creates alignment across teams and stakeholders.
- Demonstrates sound judgment, business acumen, and composure when navigating ambiguity, competing demands, and time-sensitive issues.
- Communicates with clarity and credibility and adapts messages appropriately for team members, business partners, and executives.
- Builds trust, collaborates effectively, and maintains strong partnerships with US and GCN stakeholders.
- Uses data to identify trends, assess performance, make resource decisions, and recommend practical actions.
- Develops talent through coaching, timely feedback, performance management, and meaningful growth opportunities.
- Operates with urgency, resilience, ownership, and a strong commitment to service quality and business outcomes.
- Handles confidential candidate, employee, and business information appropriately and consistently demonstrates ethical leadership.