About the role
Key Responsibilities:
1. Sales Growth & Market Development
- Analyze market trends, dealer pain points, and consumer behavior.
- Develop and execute sales strategies with Cluster Head to achieve 10% market share. Identify high-potential areas and new business avenues.
- Improve sales funnel efficiency and lead conversions.
- Plan and achieve district sales targets.
- Develop and onboard dealers with regular audits and training.
2. Operations & Execution Excellence
- Ensure district setup and operational readiness.
- Oversee financing, subsidy, and liaison processes with data accuracy.
- Track LSQ leads, ensure timely allocation and order-to-execution flow.
- Maintain Customer Journey TAT and inventory levels.
- Identify and resolve operational blockers.
- Track Inside Sales (Sampark) performance and training.
- Lead, motivate, and evaluate team performance and incentive allocation.
- Support dealer marketing initiatives.
3. Relationship Management
- Manage internal/external stakeholder relationships.
- Liaise with government officials for approvals and PMSGY coordination.
- Resolve queries empathetically and ensure smooth collaboration.
4. Customer Experience
- Ensure ≥5/7 NPS and >0.1 referral per customer.
- Drive superior customer interaction, installation, and service quality.
- Gather and act on feedback; resolve complaints promptly.
- Align with marketing and operations on campaigns and awareness drives.
- Provide market insights to support lead generation and visibility.