About the role
Group Company: AU Small Finance Bank Limited
Designation: Division Manager - MFIB - Sales & Service
Office Location:
Position description: #*Position description*#
Primary Responsibilities: #*Primary Responsibilities*#
Additional Responsibilities: #*Additional Responsibilities*#
Reporting Team
- Reporting Designation: #*Reporting Designation*#
- Reporting Department: #*Reporting Department*#
Educational qualifications preferred
#*Education and Experience*#
- Category: #*Category*#
- Field specialization: #*Field specialization*#
- Degree: #*Degree*#
- Academic score: #*Academic score*#
- Institution tier: #*Institution tier*#
Required Certification/s: #*Required Certification/s*#
Required Training/s: #*Required Training/s*#
Required work experience
- Industry: #*Industry*#
- Role: #*Role*#
- Years of experience: #*Years of experience*#
- Develop and implement comprehensive sales and service strategies tailored to the MFIB segment to achieve business growth and profitability targets.
- Lead, mentor, and manage a high-performing sales and service team, ensuring alignment with the bank’s goals and compliance with regulatory standards.
- Monitor and analyze market trends, customer needs, and competitor activities to identify new business opportunities and mitigate risks.
- Drive customer acquisition and retention initiatives by enhancing service delivery and ensuring superior customer satisfaction.
- Collaborate with cross-functional teams including credit, operations, and risk management to streamline processes and improve overall efficiency.
- Ensure adherence to all regulatory and compliance requirements specific to the financial services industry and the bank’s policies.
- Prepare and present detailed reports on sales performance, service quality, and operational metrics to senior management.
- Manage budget allocation and resource planning to optimize operational costs while maximizing output.
- Foster a culture of continuous improvement and innovation within the division to maintain competitive advantage.
- Establish and maintain strong relationships with key stakeholders, including clients, partners, and regulatory bodies.
- Strategic Sales Planning
- Team Leadership and Development
- Customer Relationship Management (CRM)
- Financial Analysis and Reporting
- Regulatory Compliance and Risk Management
- Market Research and Competitive Analysis
- Operational Efficiency Optimization
- Budgeting and Resource Management
- Stakeholder Engagement
- Performance Metrics and KPI Management
- Postgraduate degree in Business Administration, Finance, or a related field from a recognized institution.
- Minimum of 8-10 years of progressive experience in sales and service management within the financial services sector, preferably in microfinance or retail banking.
Key Performance Indicators: #*Key Performance Indicators*#
Required Competencies: #*Required Competencies*#
Required Knowledge: #*Required Knowledge*#
Required Skills: #*Required Skills*#
Required abilities
- Physical: #*Physical*#
- Other: #*Other*#
Work Environment Details: #*Work Environment Details*#
Specific requirements
- Travel: #*Travel*#
- Vehicle: #*Vehicle*#
- Work Permit: #*Work Permit*#
Other details
- Pay Rate: #*Pay Rate*#
- Contract Types: #*Contract Types*#
- Time Constraints: #*Time Constraints*#
- Compliance Related: #*Compliance Related*#
- Union Affiliation: #*Union Affiliation*#