About the role
Roles and
Responsibilities
Knowledge of document preparation & processing for
Australia visa.
Advice on documentary requirements in immigration/visa
services
Review documents & preparation of applications
Maintain knowledge of changes & updates in visa policies
Prepare applications for skills Assessment
Submitting/uploading an online visa application while adding
papers for a client's application.
Assist Immigration Head with inquiries, document gathering,
writing, data checking, and visa application preparation.
Maintaining client folders in accordance with compliance
requirements will guarantee that client spreadsheets and information/records
are kept up-to-date and accurate.
Communicate with clients via phone, email, or in person,
respond to their questions, and provide them updates on their applications.
Attend any training classes offered by the organisation or
the migration agency to update your job skills.
Handle Customer queries in a timely , and update in CRM
Respond to Client queries through calls/chat/e-mails
Requirements
Minimum 1 to 3 years’
experience
Candidate Must have a strong
knowledge about Australia Visa Rules & Regulations
Good understanding of Visa
application process, documentation requirements.
Ability to
communicate effectively and concisely to customers
Excellent
problem-solving and customer service skills.
Outgoing
and positive with a passion to learn and grow.
Team skills
and strong relationship building skills.