About the role
Operation
- Greet and welcome all guests at the main entrance
- Monitor and ensure smooth traffic flow at the driveway by directing cars and coaches accordingly
- Report on incidents/accidents at driveway and redirect traffic flow when required
- Assist guests with taxi requests and in loading, unloading and tagging of luggage for from taxi or luggage van
- Coordinate parking lots for VIP guests and ensure they are duly received
- Work hand in hand with car Valets to always ensure smooth traffic flow
- Be well versed with all shuttle and taxi booking charges to provide accurate information to guests
- Provide direction, information and/or assistance to guests as and when required
- Maintain general cleanliness of the entrance and main door areas, ensure that they are free of obstacles
- Be conversant with the events of the day and of daily Hotel activities
- Try to remember individual guests’ names especially VIP, repeat and long staying guests. Routinely greet guests as they pass through the lobby to extend a personalized service
- Alert Security or Duty Manager of suspicious looking person(s) / articles
- Assist Bellman in luggage duties when required