About the role
a) Greets the VIP Guests of the hotel. As directed by the Front Office Manager, Performs special services for VIP Guest’s
b) Assists in VIP’s arrival departure in absence of guest relation officers
c) Checks cleanliness of lobby and public areas, lights and as well as front office staff in proper and orderly appearance and behaviour
d) Checks on registration cards of arriving guests and ensures all information should be filled on each cards either by Guest Relation Officers or the guests
e) Gives the instructions to the Night Reception, during the high occupancy periods, regarding; walk-in guests and release room blocked because of no-shows
f) Co-ordinates with all departments concerned in order to maintain Front Office Functions properly
g) Operates the front office computer system in order to assist front office attendants
h) Checks group department, fit and ensure switchboard makes appropriate wake up calls
i) Handles guest complaints and other related problems and reports on the Assistant Manager’s log book
Benefits:
PF, ESI, Bonus, Increments, Food and Accommodation