About the role
- Conduct thorough financial and commercial due diligence of new customers before granting credit facilities.
- Evaluate customer creditworthiness, financial position, payment history, and business exposure.
- Ensure appropriate credit limits and credit terms for new and existing customers.
- Periodically review and revise customer credit limits based on payment behaviour, financial position, exposure, and business requirements.
- Ensure proper approval and control of credit limit deviations.
- Ensure timely sales order approval as per approved credit limits and payment terms.
- Ensure compliance with credit control policies and processes and identify opportunities for improvement.
- Monitor debtor ageing, overdue receivables, and overall customer exposure.
- Drive timely collections and reduction of overdue outstanding.
- Work closely with Sales and other stakeholders to resolve collection-related issues.
- Monitor customer payment commitments and ensure timely follow-up.
- Identify critical and long-outstanding accounts and develop recovery action plans.
- Focus on improving DSO and minimizing bad debts.
- Escalate high-risk and significantly overdue accounts to management.
- Monitor customer-related transactions including collections, reconciliations, Credit Notes, Debit Notes, discounts, schemes, commission/agent accounting, LC discounting, and other commercial transactions.
- Ensure timely resolution of customer disputes and accounting issues impacting collections.
- Ensure proper reconciliation and closure of customer accounts.
- Prepare and maintain Monthly Credit Control and Legal MIS.
- Develop reports on ageing, overdue receivables, collection performance, credit exposure, and legal cases.
- Provide regular analysis and insights to management on customer credit risk and receivables.
- Identify process gaps and strengthen internal controls.
- Drive automation of credit control processes including credit limits, order blocking, alerts, and approval workflows.
- Identify opportunities to improve efficiency and control through ERP and digital solutions.
- Lead and manage the Credit Control and Legal teams.
- Work closely with Sales, Finance, Accounts, and Management to ensure effective credit and collection practices.
- Establish accountability and a disciplined follow-up mechanism across the organization.
- Guide the team in customer risk assessment, collection follow-up, account resolution, and reporting.
- 5–10 years of relevant experience in Credit Control, Credit Risk, Receivables, or Collections.
- Credit Control & Credit Risk experience is mandatory.
- Experience managing large customer/dealer networks and significant receivables exposure.
- Experience in team management and stakeholder coordination.
- Experience in Manufacturing, Building Materials, Cement, Construction, or other B2B industries will be preferred.
- Strong analytical, negotiation, follow-up, MIS, and communication skills.
- ERP and process automation exposure would be preferable.
- Basic understanding of legal recovery processes would be preferable.