About the role
1. Inventory Planning & Coordination> Plan and maintain optimum inventory levels across Mother Warehouse, 3PL facilities, and Marketplace FCs.> Coordinate with warehouse teams for timely replenishment of fast-moving SKUs.> Monitor ageing inventory, slow-moving stock, and notify the team for liquidation/discount planning.> Forecast weekly & monthly inventory requirements based on sales trends, seasonality, and promotions.> Ensure accuracy of inventory in Uniware/OMS vs Marketplace portals.
2. Marketplace Operations & Coordination> Act as the single point of contact for marketplace category/account managers.Coordinate issues related to:Order cancellationsOrder delaysReturns/RTO/Non-deliveryASN/GRN discrepancies> Ensure daily resolution of marketplace operational tickets.> Track and manage weekly vendor returns (FBA/FBF etc.).
3. 3PL Partner Management> Coordinate daily with 3PL partners for:Order processing timelinesDispatch accuracy & TATInventory reconciliationStock audits & cycle counts> Raise operational issues and track resolution with the 3PL teams.> Monitor SLAs – especially dispatch cut-off adherence and delayed orders.
4. Listing Hygiene & Content MaintenanceRegularly check marketplace listings for:Missing imagesIncorrect titles/descriptionsWrong bullet pointsPricing errorsKeyword relevanceMonitor Buy Box % and pricing parity across channels.Coordinate with content/graphics team to improve listing quality.
5. Order Tracking & Issue ResolutionTrack daily orders and coordinate with warehouse team for smooth fulfilment.Resolve discrepancy cases such as:“Delivered but not received”“Wrong item received”“Incorrect listing fulfilment”Maintain tracker for errors and work with ops team to reduce repeat issues.
6. Reporting & Data AnalysisPrepare daily/weekly MIS reports:Inventory status reportSales & dispatch summaryMarketplace penalty trackerReturns & RTO analysisMaintain SKU-level stock ageing, fast/slow mover dashboards.Support promotions planning and event readiness (BBD, Prime Day, FK BBD).