About the role
## Join our Team
About this opportunity:
At Ericsson, we are currently seeking qualified candidates for the position of E2E Service Expert. This remarkable opportunity calls for an individual with broad-ranging, multi-technology and multi-vendor know-how, as well as a robust comprehension of Mobile Networks architectures, whether legacy or cloud-based. Your primary role will be to guide and aid in the implementation and transformation of end-to-end multidomain customer projects and the ongoing improvements of end-to-end service and automation.
What you will do:
\- Create a pool of service level experts, helping shift business focus from maintaining domain KPIs to improving end-to-end service KPIs.
\- Cooperate with CUs, partaking in new feature tests, offering improvements request, and suggesting new ones.
\- Execute local Strategy Infrastructure Product (SIP) Life Cycle Management (LCM) activities regarding new or enhanced service and resource deployment.
\- Take on a driving role in the comprehensive automation in customers' networks, utilizing cross-domain and end-to-end competencies.
\- Lead investigations during multidomain troubleshooting and ensure consistent analysis across all areas.
\- Participate in presales, building relations with new and potential customers, performing thorough E2E solution and impact analyses.
\- Propose enhancements to the E2E solution, aiming to boost service quality or network maintenance efficiency.
The skills you bring:
\- Ericsson Operations Engine - Mode Of Operations.
\- Overall understanding of Automation?.
\- Incident management.
\- Algorithms.
\- Service Quality.
\- Customer Experience Improvement.
\- AEO E2E Technical Solutions.
\- E2E Solution Design.
\- Network Performance.
\- Service Delivery Business Understanding.
\- Quality Assurance.
\- E2E Customer Experience.
\- Business Process Improvement.
\- ITIL Framework.