About the role
Reporting Location: Bangalore (Primary)
Travel Requirement to other Cities: Occasional (Approx. once a month for 2–3 days
during critical execution phases)
Reporting Structure: Rajat (Co-founder, Truww)
About the Role
The Experience Centre Operations Lead will manage a team of Project Managers and Site
Supervisors who handle the on-ground execution of Experience Centres across multiple
cities. You will own end-to-end delivery, ensuring timely and high-quality execution by
coordinating with vendors, managing project schedules, resolving blockers, and driving the
successful launch of Experience Centres within defined timelines.
Key Responsibilities
1. Project Delivery & Execution
● Oversee end-to-end execution of Experience Centres across cities.
● Ensure all centres are delivered on time, within deadlines, and at the highest quality.
● Create and maintain detailed project schedules, milestones, and critical paths.
● Monitor progress using weekly reviews, dashboards, and targeted follow-ups.
2. Team Leadership
● Directly manage Project Managers and Site Supervisors responsible for individual
centres.
● Provide daily guidance, problem-solving support, and escalation handling.
● Ensure team members follow execution SOPs, quality standards, and timelines.
● Collaborate with the central team of design, procurement, and vendor management
for seamless execution.
3. Risk Identification & Blocker Resolution
● Proactively identify execution risks, site-level issues, and possible delays.
● Devise contingency plans well in advance to prevent timeline slippages.
● Act as the escalation point for all execution-related challenges.
4. Quality Governance
● Ensure strict adherence to quality benchmarks at every phase of execution.
● Validate material specifications, workmanship standards, and final handover quality.
● Implement corrective actions wherever quality deviations are observed.
Required Qualifications & Skills
● 5–10 years of experience in project execution, interior fitouts, retail rollouts, or
multi-site operations.
● Strong leadership experience managing site teams (site supervisors, project
managers, contractors).
● Proven expertise in project scheduling, vendor management, and execution planning.
● Ability to anticipate blockers and proactively implement solutions.
● Excellent communication, coordination, and stakeholder management skills.
● Strong sense of ownership, accountability, and execution discipline.
● B.Tech - Civil Engineering