About the role
Job description: Ecommerce customer support executive
Candidates must be willing to relocate to Ahmedabad Gujarat.
Job Location: Ahmedabad, Gujarat (On-site)
Work Setup: Work from Office (Ahmedabad)
Salary: 26,000/- to 38,000/- CTC per month (depending on interview)
This is an excellent opportunity for freshers and experienced professionals to start or grow their career in a dynamic and supportive work environment.
Role Overview
As a Chat Support Associate, your role involves assisting customers through various written platforms such as live chat, email, messaging, and social media. You will handle customer inquiries, share accurate product details, and ensure issues are resolved efficiently. The focus is on creating a positive customer experience by communicating in a clear, courteous, and professional manner across all interactions.
Key Responsibilities
- Respond to customer queries through chat, email, and other non-verbal platforms
- Understand and resolve customer issues with accuracy and empathy
- Deliver high-quality support that ensures customer satisfaction
Eligibility Criteria
- Minimum qualification is High School Diploma or equivalent
- Freshers can apply; experience of one year in customer service is preferred
- Strong written English communication skills with good grammar and spelling
- Basic computer knowledge and typing skills
- Flexible to work in rotational shifts including weekends and night shifts
Salary:
Rs. 26k- 38k Ctc per month (On the basis of Interview & Experience)
Perks and Benefits
- Provident Fund
- One way cab facility (for Night Shifts only)
- Shift allowance
- Insurance
Language Requirement
English (Proficient)
Job Types: Full-time, Permanent, Fresher
Benefits:
- Provident Fund
Work Location: In person