About the role
The EDI Support Subject Matter Expert (SME) serves as a key resource supporting the reliability, performance, and continuous improvement and strategic development of Castrol's EDI ecosystem. This role provides functional and technical expertise across EDI operations, SAP integrations, trading partner onboarding, issue resolution, and process optimization.
The position partners closely with business teams, IT&S, external vendors, and trading partners to support seamless electronic transactions and ensure critical customer-facing processes operate efficiently.
Key Responsibilities- Analyze and support resolution of EDI transaction, mapping, and integration issues.
- Verify root cause analysis outcomes for production incidents and recommend or confirm corrective actions.
- Identify exception trends and create action plans to improve performance.
- Support resolution of complex document processing and interface exceptions.
- Manage Key Customer Scorecards and KPI’s to expected levels
Trading Partner Onboarding
- Manage E2E onboarding of new customers, distributors, and other trading partners.
- Convert customer EDI requirements and specifications into process and technical specifications.
- Create implementation project plans and coordinate with technical teams to ensure scope and on-time delivery
- Coordinate testing activities and support successful implementation and go-live activities.
- Validate transaction compliance and connectivity requirements.
Mapping & Integration Support
- Support EDI mapping development, enhancement, and validation activities.
- Provide expertise on SAP IDOCs, Order-to-Cash and logistics processes, and EDI transaction standards.
- Partner with business stakeholders, IT&S and integration providers to evaluate and validate proposed solutions.
- Assist with testing, defect analysis, and production readiness activities.
Subject Matter Expertise & Consultation
- Act as a trusted EDI advisor to business teams, IT&S, and support organizations.
- Provide consultation and knowledge sharing on EDI processes, standards, and best practices.
- Creation of Support documentation, training materials, operational procedures, and EDI Specifications.
- Serve as an escalation resource for complex EDI-related issues.
Continuous Improvement
- Identify opportunities to improve EDI processes, monitoring, and support effectiveness.
- Recommend automation and process enhancements that improve efficiency and reduce manual effort.
- Support digital transformation initiatives involving integration and customer connectivity.
- Expertise in supporting Electronic Data Interchange (EDI) business processes.
- Advanced knowledge of ANSI X12, EDIFACT and cXML transaction standards.
- Expertise troubleshooting EDI transaction delivery, mappings, and document flows.
- Deep understanding of SAP IDOCs used in Order-to-Cash and logistics processes
- Advanced analytical and problem-solving skills.
- Excellent communication and stakeholder collaboration skills.
- Demonstrable capability to work effectively across cross-functional business and technical teams.
- Expertise with OpenText/GXS, SPS Commerce, or similar EDI platforms.
- Expertise supporting customer onboarding and trading partner implementations.
- Expertise developing and validating EDI mappings.
- Advanced Knowledge of operational support models and incident management processes. ITIL Certification a plus
- 10-15 years working on EDI Implementations
- Played a significant role in at least one major ERP Project
- Lead *significant EDI Implementations