EH-CH-L08-ASO - Associate - Reservations

Handle incoming calls, emails, and online inquiries for reservations and bookings.

Provide information about availability, pricing, facilities, and services.

Process bookings accurately using the company’s reservation system.

Update and maintain customer records, booking details, and payment information.

Modify or cancel reservations as requested by customers, ensuring adherence to policies.

Work closely with other departments (e.g., front office, sales, operations) to ensure seamless service delivery.

Resolve customer issues and complaints promptly and professionally.

Maintain a high level of product knowledge and stay updated on promotions, policies, and services.

Generate daily, weekly, or monthly reservation reports as required.

Upsell services or products when appropriate to enhance customer experience.