About the role
Handle customer inquiries and complaints in a professional and courteous manner, escalating issues as necessary
Maintain up-to-date knowledge of company products and services, as well as industry trends
Use active listening skills to understand customer needs and provide solutions that address those needs
Proactively identify opportunities to improve the customer experience and make recommendations to management
Assist customers with product setup and troubleshooting
Process customer orders and returns in an accurate and efficient manner
Update customer records in the company database in a timely and accurate manner
Follow up with customers after purchase to ensure they are satisfied with their experience
Generate reports on customer satisfaction levels and areas for improvement
Train new customer service representatives on company policies and procedures
Participate in team meetings and contribute to continuous improvement initiatives