About the role

Own the annual experience calendar — engagement surveys, well-being programmes, DEI initiatives and culture events — and hold the team to publication and invitation deadlines. • Ensure recognition and Star$ crediting is 100% accurate on eligibility and coverage, including monthly birthday and event listings and ad hoc awards. • Manage the corporate benefits services — corporate passes, attraction tickets, medical chits, promotions and deals — including access control and secure delivery protocols. • Own vendor relationships and performance for health screening, florists, promotions partners and the survey provider; validate invoices and resolve discrepancies. • Monitor the RPA bot supporting corporate pass issuance; ensure errors are detected and escalated to the RPA team within SLA and manual fallback is in place. • Own the sustainability reporting data cycle — collection, regional consolidation and REIT support — to the group reporting timetable. • Support engagement survey administration: distribution lists, launch, response tracking, reminders and results pack preparation for the COE. • Produce experience dashboards (participation, utilisation, feedback, spend) and act on trends. • Handle escalations on entitlement disputes, event issues and urgent or compassionate requests, including out-of-hours cases where the service requires it. Qualifications: BACHELOR OF ARTS

Employee Experience, DEI

About the role

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