About the role
Responsibilities:
- Verify the candidate's employment details, including designation, tenure, reporting manager, and reason for leaving.
- Conduct telephonic, email, and database verification with HR departments and authorised representatives.
- Draft and send employment verification emails to employers and follow up for responses.
- Review documents such as offer letters, salary slips, experience letters, etc.
- Identify and report discrepancies, dual employment, or fraudulent information.
- Maintain detailed and accurate case notes in the system.
- Meet daily, weekly, and monthly productivity and quality targets.
- Ensure strict adherence to company SOPs, compliance, and confidentiality guidelines.
- Maintain professional communication with candidates, clients, and employers.
- Ensure accurate data entry and proper case documentation.
- Coordinate internally with team leaders and the operations team for case closures.
- Support audit requirements and quality checks.