About the role
End User Support Engineer (L2/L3) - Digital Workplace Services
Job Summary
The End User Support Engineer is responsible for managing, supporting, and maintaining end-user computing infrastructure, workplace technologies, and associated services to ensure high availability, operational excellence, and exceptional user experience. The role provides Level 2 and Level 3 technical support, drives service improvements through automation and process optimization, manages printer services, coordinates with vendors, and ensures compliance with security, operational, and governance standards.