About the role
Support Engineer Azure Subscription Management
Role Summary
The Support Engineer provides businesscritical support to Azure customers worldwide through email and phone As a subject matter expert in Azure services and commerce platforms the role involves troubleshooting low level technical and billing issues delivering timely resolutions and ensuring an exceptional customer experience
Key Responsibilities
- Provide support for Azure Platform services commerce systems billing and accountrelated issues
- Diagnose and resolve customer problems using strong analytical and troubleshooting skills
- Communicate effectively with customers to gather information explain next steps and provide timely updates
- Support OrdertoCash operations invoicing payment transactions and online service processes
- Collaborate with crossfunctional teams to drive issue resolution and customer satisfaction
- Escalate complex issues when specialized expertise is required
- Continuously build expertise in Azure technologies architecture and service offerings
Required Skills
- Excellent spoken and written English communication skills
- Strong customer engagement and stakeholder management abilities
- Proven troubleshooting and problemsolving skills
- Understanding of cloud services Azure fundamentals and online platforms
- Knowledge of commerce and billing processes including invoicing and payment transactions
- Experience with accountlogin troubleshooting and customer support operations
- Strong learning agility and ability to quickly acquire new technical skills
Core Competencies
- Customer Focus
- Technical Problem Solving
- Communication Excellence
- CrossTeam Collaboration
- Ownership Accountability
- Continuous Learning and Adaptability