About the role
Opening for one of the reputed Auto Products & Enineering company for the position of Engineer / Sr. Engineer - Customer Quality
Position Number
1
Location
Doddaballapur, Bangalore
Designation
Sr. Engineer
Department
Quality
Qualification
DME / BE-Mechanical
Experience
Minimum 5 Years Handling OEM Customers
Job Description
1. SPOC for Customer QA Lead - OEM Specific
2.Responsible for Field performance monitoring, analyzing chronic issues & analyzing failure data patterns (RPT monitoring in line with MIS targets).
3. Analysing customer complaints by 8D methodology, with analysis techniques as per customer requirements & monitoring effectiveness.
4. Scheduling & monitoring customer meetings on field concerns with OPL’s & Trackers.
5. Performing dealer analysis for new emerging concerns/failure modes.
6. Conducting IQA, Process audit and product audit & Layered process Audit
7. Conducting IQA, Process audit and product audit & Layered process Audit
8. Preparing Weekly, Monthly, Quarterly & Yearly customer line issues summary
9. Preparing Weekly, Monthly, Quarterly & Yearly customer warranty issues summary
10. PFMEA / Control plan & documents revision in line with customer complaints
11. Handling Motor Process issues
12. Handling VW / Renault customers
Languages Known
Kannada, English, etc.
Salary
Upto 7 LPA