About the role
1. Professional Services & Customer Engineering
§Support presales, proposal, bespoke solution design and customer-specific requirements
2. Customer & Service Demand Management
§Focus: Demand control, vendor governance and delivery assurance
§Prioritize B2B demand by customer value, complexity, SLA and capacity
§Outcome: Better control of Supplier dependencies, ageing orders and delivery risks.
3. Customer Delivery & Delivery Management
§Focus: End-to-end order execution and customer experience
§Provide single-point delivery accountability for strategic B2B customers
4. Technical Services
§Focus: Planning, provisioning and technical readiness
§Translate approved orders into network designs, circuits and provisioning instructions
§Manage core planning, access planning, capacity validation and last-mile feasibility
§Resolve design issues, access constraints, capacity gaps and provisioning blockers
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