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caterpillar

Posted 31 Oct 2026

Escalation Executive

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Employment
Full time
Team
Quality Assurance
Posted
31 Oct 2026

About the role

About the RoleEscalation ExecutiveDesignation– Escalation ExecutiveLocation – GandhinagarJob Responsibilities:
  • Communication of plant (Production/Purchase/Logistics/Partners)
  • Root cause analysis of the communications.
  • Coordination with internal and other departments to minimize unwanted communications.
  • Detailed report and presentation on weekly basis.
  • Feedback and training to be planed for improvisation.
What we require (Desired Skills and abilities)Skills:
  • Good and clear communication skills.
  • Advance Excel.
  • Presentation skills.
  • Persuasive Speaking and writing Skills.
  • Empathy, Adaptability.
  • Ability to Use Positive Language.
  • Self-Control, Tacking Responsibility, Patience.
Experience:
  • 1–2-year experience of customer service (Call/Chat/Email)
  • 1-2-year experience of international BOP/KPO or in direct sales.
Educational Certifications:
  • Any Graduate

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