Estate Manager

The on-ground custodian of the campus — making sure the standard is visibly alive, every day, in every corner.

Reports to

Director – Operations

Direct reports

Estate/campus operations staff; day-to-day coordination of Housekeeping, Security and Landscape partner teams on the ground

Function

Estate Management

Location

Rishihood Campus — primarily field-based

ROLE PURPOSE

Where Campus 2.0 Experience defines the standard and Facilities & Maintenance keeps the hard systems running, the Estate Manager is the person physically walking the campus every day making sure it looks, feels and functions the way it should — lifts clean, gardens tended, security present, hostels in order. This role is the single on-ground point of accountability for Housekeeping, Security and Landscape partner execution, campus safety, space administration and day-to-day estate upkeep.

KEY RESPONSIBILITIES

•Conduct daily/weekly walkthroughs of the campus (gate, reception, academic spaces, hostels, dining, sports, public spaces, guest areas) to check against the Rishihood Standard and log gaps.

•Own day-to-day coordination with the outsourced Housekeeping, Security and Landscape & Horticulture partners — ensuring their teams show up, perform to spec and resolve issues quickly; escalate SLA breaches to Procurement & Vendor Management and Campus 2.0 Experience.

•Manage campus safety and security operationally — access control, patrols, incident logging and response, coordination with the Security partner on protocol.

•Own space and estate administration: room/hostel allocation, key and access management, occupancy records, and general estate housekeeping of records.

•Act as first point of on-ground escalation for complaints from learners, faculty and staff about cleanliness, upkeep, security or landscape — resolving directly or routing to the right function (Facilities & Maintenance, Kitchen & Dining, Hospitality).

•Support event and guest-visit logistics on ground — space readiness, signage, cleanliness and security arrangements — in coordination with Hospitality & Guest Experience.

•Feed daily ground-truth observations into the MIS owned by Campus 2.0 Experience, supporting the Campus Excellence Scorecard with real, walked evidence rather than reported claims.

•Maintain emergency and incident-readiness on ground (fire, security, safety drills) in coordination with Facilities & Maintenance and the Security partner.

KEY RESULT AREAS & SUCCESS METRICS

Key Result Area

How Success Is Measured

Ground standard compliance

Daily/weekly walkthrough scores against the Rishihood Standard, by zone

Partner execution

% of Housekeeping / Security / Landscape SLA issues resolved same-day on ground

Complaint resolution

Time to acknowledge and resolve on-ground complaints from learners/staff/guests

Safety & security

Incident response time; zero unresolved security/safety gaps

Event readiness

% of campus events/visits with on-ground spaces signed off ready ahead of time

QUALIFICATIONS & EXPERIENCE

•Bachelor’s degree in Facilities/Estate Management, Hospitality, Business Administration or a related field.

•5–9 years of experience in estate, campus or property operations — institutional, hospitality or large residential/commercial campuses preferred.

•Experience supervising outsourced housekeeping, security or landscape teams on ground.

•Comfortable with a field-first role — present on campus and walking the ground daily, not a desk-based function.

SKILLS & ATTRIBUTES

•Sharp, consistent attention to detail — notices what others walk past.

•Calm, firm people management with outsourced partner staff.

•Strong ownership instinct and bias for quick, on-the-spot resolution.

•Clear, disciplined reporting habits to feed the campus MIS.