About the role
Key Responsibilities:
End User Computing (EUC) Engineer role focuses on managing enterprise endpoint devices, administering mobile device platforms, and providing L2/L3 technical support. Core technical proficiencies typically include Microsoft Intune, SCCM/MECM, and Windows/macOS administration.
Device Management: Administer laptops, desktops, and virtual desktop infrastructure (VDI). MDM & Provisioning: Implement device policies, compliance baselines, and provisioning via Microsoft Intune, Autopilot, or Workspace ONE. Patch & App Deployment: Execute OS upgrades, software packaging, and security patch management. Troubleshooting & Support: Resolve escalated L2/L3 endpoint incidents using ITSM ticketing systems like ServiceNow. Security & Hardening: Maintain endpoint encryption (BitLocker), Active Directory/Entra ID controls, and antivirus compliance.
Qualifications: BACHELOR OF ENGINEERING