About the role

Job Description: EUC Support Engineer (4-5 Years Experience) Position: EUC Support Engineer / Laptop Support Engineer Experience:4-5 Years Location: Onsite Support Shift:24x7 Rotational Shift Support Key Responsibilities •Provide hands-on support for desktops, laptops, mobile devices, and other end-user hardware. •Diagnose and resolve hardware, software, operating system, network, and application-related issues. •Log, track, and coordinate vendor warranty and hardware replacement calls. •Perform deep troubleshooting for Windows OS, Microsoft Office, VPN, Outlook, Teams and endpoint devices. •Manage incident, service request, and problem tickets within SLA guidelines. •Coordinate with customers, vendors, and internal support teams for issue resolution. •Support user onboarding, offboarding, device deployment, and asset recovery activities. •Perform software installation, patching, upgrades, and endpoint configuration. •Maintain IT asset inventory and update asset management records. •Support conference room devices, meeting room setups, and collaboration tools. •Escalate complex issues to L2/L3 teams and follow up until closure. •Create and maintain technical documentation, SOPs, and knowledge articles. •Participate in shift handovers and major incident support activities. •Provide excellent customer service and communication throughout the ticket lifecycle.

Technical Skills Required : •Windows 11 Administration •Microsoft 365 (Outlook, Teams, OneDrive, Office Apps) •Active Directory & Azure AD •Intune / SCCM Endpoint Management •Hardware Break-Fix Support •Printer & Peripheral Troubleshooting •VPN and Network Connectivity Troubleshooting •Asset Management & Inventory Tracking •Remote Support Tools Soft Skills : •Strong customer handling and communication skills. •Ability to work independently in a fast-paced environment. •Excellent analytical and troubleshooting skills. •Team player with strong collaboration abilities. •Willingness to work in a 24x7 rotational shift environment. Preferred Certifications : •ITIL Foundation •Microsoft Modern Desktop Administrator •Microsoft 365 Fundamentals Qualifications: BACHELOR OF COMMERCE

EUC Support Engineer

About the role

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