About the role
Position: Event Mentoring & Command Center Operator
Key Responsibilities:
- Event Monitor, Monitoring Application, Infra, Cloud Platform, Batch Schedule Jobs alert that impact local and global operations.
- Collaborate with internal technical teams and external vendors to manage and resolve service-impacting events.
- Escalate critical events and provide guidance to Site Manager and technical teams promptly.
- Produce accurate, time-sensitive communications and reports during incidents.
- Log, track, and mentor teams on the sequence and resolution of events during crises.
- Engage support groups and coordinate technical bridges to minimize production impacts.
Preferred Skills:
- Hands-on experience with monitoring tools (Moogsoft, BPPM, Petrol, Splunk) and ITSM tools (Remedy, SNOW).
- Strong analytical and problem-solving skills; capable of guiding L1 support teams using SOPs.
- Good understanding of ITIL processes.
- Ability to work under pressure and mentor teams in a fast-paced environment.
- Incident Management, Event Management, Major Incident Management, Crisis Management, Command Centre
Command Center Operations || Event Monitoring || Incident Management || IT Operations || Production Support || Service Monitoring || Crisis Management || Escalation Management || SLA Management || ITIL Framework
Tool : Splunk || Moogsoft || BMC Patrol || BPPM || Monitoring Tools || ServiceNow (SNOW) || Remedy || ITSM Tools
Position: Event Mentoring & Command Center Operator
Key Responsibilities:
- Event Monitor, Monitoring Application, Infra, Cloud Platform, Batch Schedule Jobs alert that impact local and global operations.
- Collaborate with internal technical teams and external vendors to manage and resolve service-impacting events.
- Escalate critical events and provide guidance to Site Manager and technical teams promptly.
- Produce accurate, time-sensitive communications and reports during incidents.
- Log, track, and mentor teams on the sequence and resolution of events during crises.
- Engage support groups and coordinate technical bridges to minimize production impacts.
Preferred Skills:
- Hands-on experience with monitoring tools (Moogsoft, BPPM, Petrol, Splunk) and ITSM tools (Remedy, SNOW).
- Strong analytical and problem-solving skills; capable of guiding L1 support teams using SOPs.
- Good understanding of ITIL processes.
- Ability to work under pressure and mentor teams in a fast-paced environment.
- Incident Management, Event Management, Major Incident Management, Crisis Management, Command Centre
Command Center Operations || Event Monitoring || Incident Management || IT Operations || Production Support || Service Monitoring || Crisis Management || Escalation Management || SLA Management || ITIL Framework
Tool : Splunk || Moogsoft || BMC Patrol || BPPM || Monitoring Tools || ServiceNow (SNOW) || Remedy || ITSM Tools