About the role
Key Responsibilities:
- Review and identify errors or gaps in the performance of Sales Relationship Managers (RMs) and provide feedback to their reporting managers.
- Monitor and assess CRM updates/feedback to ensure accuracy and compliance.
- Re-engage interested leads by activating them in the system and coordinating follow-ups.
- Organize site visits, liaise with the sales team, and support the end-to-end process to ensure successful client closures.
- Raise alerts on both positive and negative customer feedback to management for timely recognition or corrective action.