About the role
•Collection Activities: Contact customers via phone, email, or mail to collect overdue
payments. Follow up on accounts that are overdue or in dispute.
•Customer Interaction: Handle customer inquiries and resolve issues related to payment
disputes or account status. Maintain a professional and courteous demeanour in all
interactions. Document all customer communications and agreements accurately.
•Account Management: Monitor and manage a portfolio of accounts to ensure timely
collection. Review and update account information and status regularly. Prepare and
submit reports on collection progress and account status to management.
•Documentation and Reporting: Maintain detailed records of all collection efforts and
customer interactions. Generate and review reports on aged accounts, collection
activities, and payment trends.
•Collaboration: Work closely with other departments, such as Sales and Customer Service,
to resolve payment issues and support customer relationships. Participate in team
meetings and contribute to process improvement initiatives.
RequirementsRequiredSkillsandQualifications:
• High school diploma or equivalent; associate degree or bachelor’s degree in finance, Accounting,
or a related field is a plus.
• 1-2 years of experience in collections, accounts receivable, or a similar role.
• Strong communication and negotiation skills.
• Ability to handle difficult conversations and manage customer relationships effectively.
• Proficiency in accounting software and Microsoft Office Suite (Excel, Word, Outlook).
• Ability to work independently and as part of a team.
PreferredQualifications:
•Priorexperienceinthesolar/renewableenergysector.
•KnowledgeofMNRE, DISCOM,andnetmetering procedures.
•Abilitytoworkunderminimalsupervisionandmanage multiple customers/projects.