Executive - Control Tower

Key Responsibilities:

• Manage and execute quick-commerce operations, including dark-store setup and day-to-day operations.

• Monitor and manage FC minutes operations and scorecard metrics, with hands-on experience in Flipkart operations preferred.

• Monitor UTR (Under The Roof) staff performance against hourly and daily operational targets.

• Identify root causes for operational losses, process misses, and SOP deviations, and drive corrective actions.

• Conduct regular team briefings and provide continuous coaching to improve performance.

• Coordinate with clients, particularly Flipkart, to resolve operational disputes and escalations.

• Ensure strict adherence to SOPs across RTO/RVP process desks.

• Monitor and achieve order processing and in-house TAT targets, including second-level productivity metrics.

• Conduct daily inventory audits and monitor order staging accuracy.

• Ensure FIFO adherence based on product shelf life and inventory movement.

• Track operational KPIs, identify gaps, and drive process improvements.

• Maintain operational reports and dashboards using MS Excel and MS Office.

• Coordinate with store, operations, and client teams to ensure smooth daily functioning.

Key Skills:

• Quick Commerce / Dark Store Operations

• Control Tower Operations

• Inventory & Order Management

• KPI & SLA Monitoring

• Root Cause Analysis

• SOP & Process Compliance

• Team Coaching & Performance Management

• Client & Escalation Management

• MS Excel / MS Office

Language Requirements:

• English & Hindi – Mandatory

• Kannada – Native/preferred

• Telugu & Tamil – Good to have