About the role
Key Responsibilities:
- Verify customer identity and ensure compliance with regulatory requirements.
- Review and validate KYC documents, including identification, address proof, and income verification.
- Ensure accurate and timely updating of customer information in our systems.
- Review and validate loan documents, including loan agreements, promissory notes, and security agreements.
- Ensure compliance with regulatory requirements and internal policies.
- Handle TVR calls of customers, providing timely and accurate responses to their queries.
- Verify customer information and ensure that all necessary documentation is in place.
- Resolve customer complaints and issues in a professional and courteous manner.
Requirements:
- Bachelor's degree in Finance, Accounting, or a related field.
- Minimum 2-4 years of experience in credit operations, KYC Operations, Disbursement Operations or loan document valuation.
- Proven experience in handling TVR calls and resolving customer complaints.
- Strong knowledge of credit operations, KYC, and loan document valuation.
- Ability to work in a fast-paced environment and meet deadlines.
- Good communication in Hindi is mandatory.