About the role
1. Customer onboarding – verification of KYC, booking amount, finalizing bank/banker2. Making necessary changes to costing in Highrise and verifying the discount / offer given to customer 3. Attaching payment schedule and entering receipts for booking amount after verifying with accounts (where necessary)4. Maintaining register of payments received – cheques and RTGS/online transfer5. Addressing customer queries regarding legal / technical issues6. Keeping track of pending agreements and convincing such customers for the same7. Maintaining concise and meticulous record of follow-ups done for the same8. Tracking payment of stamp duty and registration fees and paying the same online on behalf of the customer9. Generating agreement draft and sending PDF version to the customer and answering related queries10. Completing agreement and registration formalities – gathering all relevant documents to be annexed to the agreement, signing of the document by the authorized signatory and customer, payment of DHC, arranging cab for customer to proceed to the registrar office.11. Generating Builder NOC & obtaining CF NOC (where necessary) after the agreement has been received and scanned12. Uploading the scan copy to Highrise for accessing via customer portal13. Document handling and delivery with countersigned photocopy for reference / record14. Tracking site work progress15. Coordinating with site team and architect’s office for architect’s certificate of site progress.16. Sending timely demand notes17. Follow up with customers and bankers (where necessary) for payment18. Maintaining concise and meticulous record of follow-ups done for the same19. Coordinating with accounts team for payment update and tracking20. Entering receipts in Highrise after verification from accounts team21. Keeping track of and reporting daily collections22. Handling various customer requests (for statements / progress report / complaints / changes)23. Where changes are possible / permitted, coordinating with site sales team and site engineering team to track progress of accepted changes & communicating the same with the customer24. Possession formalities including follow up with customer for clearing any pending dues such as maintenance charges etc., obtaining clearance from accounts department25. Coordinating with site team to ensure customer satisfaction at delivery26. Society formation formalities such as providing customers’ bank loan data, data for electricity meter applications and transfer of name for property tax.