About the role
- Customer Onboarding: Assist clients with product setup and implementation.
- Client Relationship Management: Build and maintain strong customer relationships.
- Product Training: Conduct product demos, walkthroughs, and training sessions.
- Customer Support: Handle customer queries via email, calls, and ticketing tools.
- Product Adoption: Help clients understand and effectively use Loyalty Program features.
- Cross-Functional Coordination: Work closely with Product, Technical Support, and Development teams.
- Follow-ups & Reporting: Track onboarding progress, pending issues, and customer feedback. Maintain support reports and documentation.
- Experience: 1–3 years.
- Education: Bachelor's degree in Business, IT, Computer Science, or a related field.
- Skills: Good communication, problem-solving, coordination, and time management.
- Language Preference: Proficiency in any South Indian language (Telugu, Tamil, Kannada, or Malayalam) is an add-on.
- Tools: Basic knowledge of MS Excel, Google Sheets, CRM, or ticketing tools.
- Preferred Experience: Exposure to SaaS products, customer success, client servicing, or technical support.
- Availability: Immediate joiners preferred.