About the role
Key Responsibilities• Act as the first point of contact for all walk-ins and channel partners, ensuring a professional welcome• Manage walk-in registration, data entry, and allocation through CRM systems• Ensure seamless coordination between customers and sales teams for site visits• Deliver a premium front-end customer experience including seating, assistance, and coordination• Maintain accuracy in MIS, reporting, and customer data management• Ensure smooth functioning of sales gallery including facilities, cleanliness, and readiness• Coordinate with housekeeping, vendors, and internal teams for daily operations• Handle basic customer queries and escalate as requiredMust-Have Criteria• 2–4 years of experience in front office or customer handling roles• Strong communication, grooming, and interpersonal skills• Experience in managing walk-ins and customer coordination• Basic computer and CRM handling skills