About the role
Designation : Executive - Guest Relations
Experience : 3 – 6 yrs
Location: Chennai
Industry Preference : Hospitality
Education: Any Graduate (Preferably from BBA/MBA/Hospitality background)
Job Description:
- Ensuring and providing flawless, upscale, professional and high class customer service experiences
- Analyzing customer feedback and providing strategic direction to continuously improve overall rating
- Responding to customer needs and anticipating their unstated ones.
Core Responsibilities
- Guest management & guest engagement activities
- Build good relationship and rapport with guests to make them feel comfortable and address any complaints they might have in a very courteous manner.
- Receive guests by greeting them warmly, and attending to their inquiries and also answer inquirers over the phone
- Organize events and activities approved by the head office
- Maintain orderliness at the front desk by arranging documents accordingly and keeping the front desk area clean all the times.
- Report maintenance issues and malfunctioning appliances to the manager for quick repair.
What are we looking for?(Specific Skill Set)
- Excellent communication skills
- Strong listening skills